Politique de retour et de remboursement
1.0 Return and Exchange
1.1 In any event that any our Product(s) delivered to Customer and the Product having Quality Issue, Customers are required to contact our sales representatives as follows to coordinate on the return as the following:
1.1.1 Customer will have 1-3 days (start count from the day receive goods) to fill up a complaint for good return. However, category of product will have affect the return’s day.
1.1.2 B2C customer will have 1 days (start count from the day receive goods) to fill up a complaint for good return.
1.2 Our Category will fall on the following:
1.2.1 Fresh Product eg: Fresh Salmon, will have NO RETURN after receiving the product in good condition. (Customer should check it on the time they received as this product is perishable goods.)
1.2.2 Frozen Product will have NO RETURN after receiving the product in good condition.
1.2.3 Dry Product will have 3 days (start count from the day receive goods) to fill up a complaint for good return. (Not applicable to B2C customer. B2C customer return will remain as shown at clause 1.1.2)
Customers are required and should check the product on the time they received. Once, they have Chop and Sign on the Delivery Order, it will proof that customer have check the item.
1.3 Our return and exchange policies caters only for the following: -
1.3.1 any Product delivered in a damaged or defective condition;
1.3.2 any Product delivered out of date or expired;
1.3.3 any Product delivered different from the Order that was placed
Product should be in it original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Delivery Order, Payment and Receipt of the Products.
1.4 Our return and exchange policies, customer is required to fill up us complaint form attached with the support as shown below:
1.4.1 Photo – Condition of Product (Front and Side), Stock Code
1.4.2 Reason for Return/Exchange
1.4.3 Document – Invoice, Delivery Order, Payment and Receipt of the Products.
1.4.4 Quantity of Defected Product
1.5 For avoidance of doubt, we do not entertain for any return and exchange for the following: -
1.5.1 any Product(s) that are not tasty;
1.5.2 any Product(s) does not look fresh or aesthetically pleasing;
1.5.3 any Product(s) that does not stored in the stipulated requirements as per the Product’s labels.
1.6 NO CASH RETURN POLICY, we do not entertain refunds in the form of cash but in the form of voucher or store credit only. Alternatively, we will arrange for any return and exchange of Product(s) with the same Product(s) that was ordered or other Product(s) provided the price difference would be paid for by either us or the Customer, vice-versa.
1.7 All replacements or exchange of Product(s) shall be dealt with subject to availability of the Product(s).
1.8 Customer wrongly order will not entertain.
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Orders & Cancellations
Once you place an order, please allow at least 1 working day for us to process your order (weekends and public holidays excluded).
You will receive a confirmation email upon placing your order, followed by an email when your order is packed and when ready for shipment.
Our team will contact you then to confirm your scheduled delivery.
When the order has been received and signed for, you will receive a confirmation email.
Cancellation of order
We strive to provide a convenient and reliable shipping service to ensure you receive our delicious products in a timely manner. However on the following 3 reasons why your order may be cancelled:
1. Payment not received: All our payment methods require payment to be made and confirmed within 3-5 days max to company allocated account once you receive proforma invoice from us. If you do not complete payment, your order will automatically be cancelled.
2. Stock Constraints: While we make every effort to make sure our stock information is accurate when you place an order, occasionally we may run out of stock after an order has been placed which lead to an extra 10 days in delivery time of your goods as scheduled.
3. Unable to deliver your order: An email will be sent to you confirming your scheduled delivery date before each delivery attempt. We will automatically reschedule your delivery, contact you via email or telephone to confirm a new date if you were not available for delivery. If after 2 unsuccessful delivery attempts, we are still unable to reach you, your shipment will be cancelled.